Conflict in the workplace can be very complicated, however the resolution of a conflict is often very simple.

Assertiveness and effective communication are at the forefront of conflict resolution, and when mastered, can lead to win-win solutions!  When we can understand how to be assertive without being aggressive, we are able to better stand up for ourselves when faced with confrontation without compromising a working relationship.

The workplace is filled with people who have different personality types and behaviours which can make several situations more difficult but being equipped with the proper tools to communicate with people can make our lives much easier!

This is a 2-day workshop.