In our professional lives, we often deal with difficult behaviours, however it is our responsibility to handle these situations in the best way possible so that the parties involved can still benefit and succeed!

In order to do this, we need to approach these situations with a high level of composure, assertiveness and communication skills. When we can better understand WHY a person is behaving in a certain way, we will then better understand HOW to resolve the situation in an effective and positive manner!

Difficult behaviours are inevitable, but the way that we approach them is always up to us! Learning how to mitigate these situations creates a healthier work environment and that is exactly what this course is about!

This is a 2-day workshop which explores difficult behaviours and how to approach them.