Why use empathy in the workplace? 20% increase in productivity and your employees and colleagues will thank you!

When we understand the way that a person behaves or the way that a person feels, we are able to adjust our own behaviour in order to better relate to a certain individual. Being able to accurately identify how someone is feeling is a skill which takes practice.

Understanding other people's emotions is a key skill in the workplace. It can enable us to resolve conflicts, to build more productive teams, and to improve our relationships with co-workers, clients and customers.